Tickets
Manage and resolve support requests with AI assistance
First Response Time
12%
0 min
Improved compared to yesterday
First Contact Resolution
5%
0 %
Improved compared to yesterday
Mean Time To Resolve
8%
0 hrs
Improved compared to yesterday
Tickets Resolved Today
15%
0
Improved compared to yesterday
Ticket Inbox
6 Active| ID | Source | Category | Priority | Agent | Status | Confidence | Time | |
|---|---|---|---|---|---|---|---|---|
| TKT-2801 | Email | 🌐 Network | High | John Doe | Unassigned | 92% | 2 min ago | |
| TKT-2800 | Chat | ⚙️ Hardware | Critical | Sarah Wilson | In Progress | 87% | 5 min ago | |
| TKT-2799 | Email | 💾 Software | Medium | Mike Chen | Pending Approval | 78% | 12 min ago | |
| TKT-2798 | Chat | 🌐 Network | High | Emma Davis | Resolved | 94% | 1 hour ago | |
| TKT-2797 | Email | ⚙️ Hardware | Medium | John Doe | In Progress | 85% | 2 hours ago | |
| TKT-2796 | Chat | 💾 Software | Low | Sarah Wilson | On Hold | 71% | 3 hours ago |